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General Terms and Conditions

1. Statutory Framework and Contractual Parties

1.1. This statutory instrument (the “Agreement”) governs the relationship between NexaCore Entertainment N.V., a limited liability company incorporated in Curaçao (Registration No. 156829, Address: Abraham de Veerstraat 9, Willemstad, Curaçao), and the registered User (the “Account Holder”). 1.2. The Company is authorized and regulated by the Gaming Control Board of Curaçao under License No. 365/JAZ. 1.3. All financial settlements and payment processing are facilitated by the Company’s wholly-owned subsidiary, NexaCore Payments Ltd (Registration No. HE 428109, Address: Arch. Makariou III, 155, Proteas House, 5th Floor, 3026, Limassol, Cyprus). 1.4. By accessing the Platform or initiating the registration protocol, the Account Holder enters into a legally binding contract and confirms total compliance with all clauses herein.

2. Legal Capacity and Jurisdictional Restrictions

2.1. Minimum Age Requirement: Participation is strictly prohibited for individuals under the age of 18. The Company reserves the right to freeze any account pending satisfactory proof of age. 2.2. Territorial Limitations: The Company does not offer services to individuals residing in “Excluded Jurisdictions,” which include, but are not limited to: The United States, The United Kingdom, France, The Netherlands, Spain, Australia, and any territory subject to FATF or UN sanctions. 2.3. User Warranty: The Account Holder warrants that their use of the Platform is permitted under the laws of their local jurisdiction. The Company provides no warranty, express or implied, as to the legality of its services in any specific territory.

3. Account Registry and Governance

3.1. Exclusivity of Account: An Account Holder is permitted exactly one (1) unique account. The detection of “Multi-Accounting” or “Syndicate Play” shall result in the immediate termination of all related accounts and the nullification of any accrued balances. 3.2. Data Veracity: The Account Holder is legally obligated to provide accurate, current, and verifiable information during the registration phase. Any subsequent change in residential status or identity must be updated within 48 hours. 3.3. Account Security: The Account Holder bears exclusive responsibility for the safeguarding of login credentials. Any transaction authorized via the correct credentials will be deemed valid and final by the Company.

4. Regulatory KYC and Due Diligence Protocols

4.1. In accordance with international Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) standards, the Company enforces a mandatory Know Your Customer (KYC) procedure. 4.2. Required Documentation:

Proof of Identity: Government-issued Passport or National ID card.
Proof of Residence: Utility bill or financial statement issued within the last 90 days.
Proof of Payment: Ownership verification of the funding source (e.g., card copy or E-wallet screenshot). 4.3. The Company reserves the right to utilize third-party verification agencies and to request notarized documentation or video verification (Live KYC) at its sole discretion.

5. Financial Operations: Deposits and Withdrawals

5.1. Payment Ownership: The Account Holder may only utilize financial instruments registered in their legal name. Third-party deposits are strictly prohibited and will be refunded to the source, potentially resulting in account closure. 5.2. Minimum Thresholds: The minimum deposit is €20; the minimum withdrawal is €50. 5.3. Withdrawal Processing: Funds will be disbursed via the same channel used for the initial deposit, unless technically impossible, in which case a verified alternative will be selected by the Company. 5.4. Wagering of Deposits: To prevent financial malfeasance, all deposits must be wagered at least 1x (one time) before a withdrawal can be authorized. 5.5. Payout Limits: Standard withdrawal limits are set at €5,000 per week and €20,000 per month. High-net-worth accounts (VIP) may be subject to negotiated higher thresholds.

6. Prohibited Practices and Disciplinary Measures

6.1. The Company maintains a zero-tolerance policy regarding:

Collusion: Collaborative play with other Account Holders.
Automation: The use of AI, Bots, or specialized software to influence outcomes.
Exploitation: Utilizing software “bugs” or latency issues for gain.
Fraud: Chargebacks, use of stolen cards, or identity theft. 6.2. Consequences: Violation of these prohibitions will result in immediate account termination, the seizure of all funds, and reporting to relevant regulatory and criminal authorities.

7. Intellectual Property and Licensing

7.1. All intellectual property, including but not limited to software code, proprietary algorithms, trademarks, and design elements, remains the exclusive property of NexaCore Entertainment N.V. 7.2. The Account Holder is granted a revocable, non-exclusive, non-transferable license to use the Platform for personal entertainment only.

8. Limitation of Liability and Indemnification

8.1. The Platform is provided on an “as is” and “as available” basis. The Company disclaims all warranties regarding uptime, software errors, or internet connectivity. 8.2. Liability Cap: The Company’s maximum aggregate liability to any Account Holder shall not exceed the total amount of deposits made by said Account Holder in the three (3) months preceding the claim. 8.3. Indemnity: The Account Holder agrees to indemnify the Company against any claims, losses, or legal costs arising from their breach of this Agreement.

9. Responsible Gaming and Social Responsibility

9.1. The Company provides a suite of self-regulation tools (deposit limits, session timers, and self-exclusion). 9.2. Self-Exclusion: Once a self-exclusion request is processed, it is irrevocable for the duration of the chosen term. The Company shall not be liable for any losses incurred if the Account Holder attempts to bypass these restrictions via fraudulent means.

10. Termination and Dispute Resolution

10.1. Account Closure: The Account Holder may terminate this Agreement at any time by closing their account. 10.2. Dispute Protocol: In the event of a dispute, the Account Holder must submit a formal complaint to [email protected]. The Company will issue a final decision within 14 business days. 10.3. Arbitration: If a dispute remains unresolved, it may be escalated to the Curaçao Gaming Control Board or an approved ADR provider.

11. Governing Law and Severability

11.1. This Agreement is governed by and construed in accordance with the laws of Curaçao. 11.2. If any provision of this Agreement is found to be unenforceable, the remaining clauses shall remain in full force and effect.